TERMS & CONDITIONS

Welcome to Brexx.in - India's premier destination for premium men's fashion. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Brexx Fashion Private Limited ("Brexx.in," "we," "us," or "our").

Company Information

Legal Entity: Brexx Fashion Private Limited
Registered Office: New Delhi, Delhi 110001, India
Contact Email: info.brexx@gmail.com | info.support@brexx.in
Customer Support: +91-8700254902
Business Hours: Monday to Saturday, 9:00 AM - 7:00 PM IST

Scope of Agreement

By accessing, browsing, or using our website (brexx.in), mobile application, or purchasing our products, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations of India including but not limited to:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Goods and Services Tax (GST) Act, 2017

Eligibility

You must be at least 18 years of age to use our services and make purchases. If you are under 18, you may use our services only with the involvement and consent of a parent or legal guardian.

Nature of Business

Brexx.in operates as an inventory-based e-commerce entity where we own and sell our own products directly to consumers. We are not a marketplace platform. All products sold on brexx.in are:

• Owned, warehoused, and fulfilled by Brexx Fashion Private Limited
• Subject to our quality control and quality assurance standards
• Covered under our warranty and return policies
• Sold directly without third-party sellers

Services Offered

• Online retail of premium men's jeans and fashion apparel
• Customer support and assistance
• Order tracking and delivery services
• After-sales support including returns and exchanges
• Product recommendations and personalized shopping experience

Our Premium Jeans Collection

Brexx.in specializes in high-quality men's denim wear including:

• Cargo Jeans: Functional and stylish multi-pocket designs for urban lifestyle
• Baggy/Baggage Jeans: Comfortable loose-fit design with relaxed silhouette
• Straight Fit Jeans: Classic straight-leg cut for timeless appeal
• Slim Fit Jeans: Modern tapered design for contemporary fashion
• Skinny Jeans: Form-fitting style for a sleek look
• Regular Fit Jeans: Traditional comfortable fit

Product Accuracy

We make every effort to ensure product descriptions, specifications, images, and pricing are accurate. However:

• Color Variation: Actual product colors may vary slightly from images due to monitor settings, lighting, and photographic techniques
• Measurements: Sizes may have minor variations (±2-3 cm) due to manufacturing processes
• Material: Natural variations in denim fabric, wash effects, and distressing are characteristics of the product, not defects
• Country of Origin: All products clearly display country of origin information as per Indian regulations

Pricing & Availability

• All prices are listed in Indian Rupees (₹ INR) and are inclusive of applicable GST
• Prices are subject to change without prior notice
• Promotional offers and discounts are time-bound and subject to terms
• Product availability is updated in real-time, but we cannot guarantee stock until order confirmation
• In case of pricing errors, we reserve the right to cancel the order with full refund

Account Creation

While you can browse our website without registration, creating an account is required to make purchases. When you register, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Be legally eligible to enter into contracts (18+ years)
• Have only one account per person
• Not share your account credentials with others

Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring you log out after each session on shared devices

Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms and Conditions
• Engage in fraudulent activities
• Provide false or misleading information
• Abuse our return/refund policies
• Engage in activities harmful to other users or our business

Order Process

1. Product Selection: Browse and add products to your shopping cart
2. Cart Review: Review items, quantities, sizes, and total amount
3. Checkout: Provide shipping address and contact information
4. Payment: Choose payment method and complete payment
5. Order Confirmation: Receive order confirmation via email/SMS
6. Processing: We process and prepare your order for shipment
7. Dispatch: Order shipped with tracking details sent to you

Order Acceptance

When you place an order, you are making an offer to purchase the product(s) at the stated price. Your order constitutes an offer that we may accept or decline. We reserve the right to:

• Accept or reject any order at our sole discretion
• Refuse service to anyone for any lawful reason
• Limit quantities available for purchase
• Cancel orders due to pricing errors, stock unavailability, or suspected fraud

Contract Formation: A binding contract is formed only when we send you an order confirmation email with order details and invoice.

Payment Methods Accepted

Payment Security

• All payments are processed through PCI DSS compliant payment gateways (Razorpay, Paytm)
• We use 256-bit SSL encryption for secure data transmission
• We do NOT store credit card details, CVV codes, or banking credentials
• Only tokenized payment references are retained for order tracking
• 3D Secure authentication (OTP) is mandatory for card transactions

Payment Confirmation

Orders will be processed only after successful payment confirmation. In case of payment failures:

• The order will be automatically cancelled
• Debited amount will be refunded within 5-7 business days
• You will receive notification via email/SMS

GST & Invoicing

All prices are inclusive of applicable Goods and Services Tax (GST). A valid GST invoice will be sent via email and included with your shipment for all orders.

Delivery Coverage

We provide all-India delivery services from our warehouse in Delhi. We currently ship to all serviceable pin codes across India.

Estimated Delivery Timeline

Note: Delivery timelines are estimates and may vary due to courier delays, natural calamities, political disturbances, strikes, or other unforeseen circumstances beyond our control.

Shipping Charges

• FREE Shipping: On orders above ₹1,999
• Standard Shipping: ₹99 for orders below ₹1,999
• Express Delivery: ₹199 (subject to availability in your area)
• Remote Area Charges: Additional ₹50-100 may apply for certain pin codes

Shipping Partners

We partner with trusted courier services including Delhivery, Blue Dart, DTDC, and India Post to ensure safe and timely delivery of your orders.

Order Tracking

• Tracking details will be sent via email/SMS once your order is dispatched
• Track your order in real-time through "My Orders" section on our website
• You can also track using the courier tracking number on the courier's website

Delivery Process

• Our courier partner will attempt delivery at the address provided
• Valid government-issued ID proof may be required at the time of delivery
• If you are unavailable, the courier will attempt re-delivery or leave a notification
• After 3 failed delivery attempts, the order will be returned to our warehouse
• Return shipping charges will be deducted from refund for failed deliveries due to customer unavailability

Delivery Responsibilities

Customer Responsibilities:

• Provide accurate and complete shipping address with pin code
• Provide a reachable phone number for delivery coordination
• Be available at the delivery address or authorize someone to receive on your behalf
• Inspect the package before accepting delivery

Our Responsibilities:

• Securely pack your order to prevent damage during transit
• Hand over the package to trusted courier partners
• Provide tracking information for your order
• Assist with delivery-related queries and issues

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit:

• Do NOT accept delivery if the package is visibly damaged
• Contact us immediately at info.support@brexx.in or call 8700254902
• Provide order number and photos of damaged packaging
• We will initiate replacement or refund within 24-48 hours

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer hassle-free returns and exchanges in compliance with the Consumer Protection Act, 2019.

Return Eligibility Period

You may return products within 7 days from the date of delivery for a full refund or exchange.

Conditions for Returns

Products must meet the following conditions to be eligible for return:

• Unused Condition: Items must be in original, unworn, unwashed, and unaltered condition
• Tags Intact: All original tags, labels, and stickers must be attached
• Original Packaging: Products must be returned in original packaging with invoice
• No Damage: Items must not have any stains, odors, damages, or alterations
• Complete Set: All accessories and freebies (if any) must be returned

Non-Returnable Items

The following items cannot be returned or exchanged:

• Products with removed or tampered tags
• Worn, washed, or altered products
• Items damaged due to misuse or mishandling
• Products purchased during final sale/clearance (if marked non-returnable)
• Innerwear and intimate apparel (due to hygiene reasons)

Exchange Process

Size Exchanges:

• Available for the same product in different sizes (subject to stock availability)
• No charges for first size exchange
• Replacement will be shipped once we receive and verify the returned product
• If preferred size is unavailable, we will offer full refund

Color/Style Exchanges:

• Available on case-by-case basis (subject to approval)
• Must be initiated within 7 days of delivery
• Product must meet all return conditions

How to Initiate Return/Exchange

1. Step 1: Log in to your account and go to "My Orders"
2. Step 2: Select the order and click "Return/Exchange"
3. Step 3: Choose the reason for return and submit request
4. Step 4: Our team will review and approve (within 24 hours)
5. Step 5: Schedule pickup or drop off at designated location
6. Step 6: Pack the product securely with invoice and tags
7. Step 7: Hand over to courier partner for return shipment

Alternative Method: Email us at info.support@brexx.in or call 8700254902 with your order number and reason for return.

Return Pickup

• FREE Pickup: Available in most major cities
• Self-Ship: For areas without pickup service, ship to our return address
• Return Address: Will be provided via email after return request approval

Refund Process

Refund Timeline:

Refund Method:

• Refunds will be processed to the original payment method
• For prepaid orders: Refund to bank account/card/wallet
• For COD orders: Bank transfer to your provided account details
• Shipping charges (if any) are non-refundable unless product is defective/damaged

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product:

• Report within 48 hours of delivery
• Provide clear photos/videos of the defect or damage
• We will arrange immediate replacement or full refund (including shipping)
• Return shipping costs will be borne by Brexx.in
• Priority processing within 24-48 hours

Cancellation Policy

Before Dispatch:

• You can cancel your order anytime before it is dispatched
• Full refund will be processed within 5-7 business days
• No cancellation charges

After Dispatch:

• Order cannot be cancelled once dispatched
• You can refuse delivery and initiate return for refund
• Return shipping charges may apply

Customer Rights under Consumer Protection Act

As per the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, you have the right to:

• Return defective or non-conforming products
• Receive full refund including shipping charges for defective products
• Lodge complaints with consumer forums for unresolved disputes
• Seek compensation for unfair trade practices

Quality Guarantee

All Brexx.in products undergo strict quality control checks before dispatch. We guarantee:

• Premium quality denim fabric and materials
• Durable stitching and construction
• Color fastness and wash resistance
• Accurate sizing as per size chart

Manufacturer Warranty

Our products come with the following warranty against manufacturing defects:

• Duration: 30 days from date of delivery
• Coverage: Manufacturing defects, stitching issues, zipper defects, button failures
• Exclusions: Normal wear and tear, improper washing, alterations, misuse
• Claim Process: Contact customer support with photos of defect and order details

Care Instructions

To maintain product quality and longevity:

• Follow washing instructions on the care label
• Wash dark colors separately
• Avoid harsh detergents and bleach
• Turn inside out before washing
• Air dry or tumble dry on low heat

Acceptable Use

You agree to use our website and services only for lawful purposes. You must not:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Engage in fraudulent activities or payment disputes
• Abuse return/refund policies for personal gain
• Use automated systems (bots) to access our website
• Scrape, copy, or reproduce website content without permission
• Impersonate others or provide false information
• Interfere with website functionality or security
• Post offensive, defamatory, or inappropriate content in reviews

Consequences of Violation

If you violate these terms, we may:

• Suspend or terminate your account immediately
• Cancel pending orders without refund
• Block future purchases from your account
• Report fraudulent activities to law enforcement
• Take legal action to recover damages

Our Intellectual Property

All content on brexx.in, including but not limited to:

• Website design, layout, and user interface
• Brexx.in logo, brand name, and trademarks
• Product images, descriptions, and graphics
• Text, articles, and marketing materials
• Software, code, and proprietary algorithms

...are owned by or licensed to Brexx Fashion Private Limited and are protected by Indian and international copyright, trademark, and intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal shopping purposes
• Download and print product information for personal reference
• Share product links on social media (with attribution)

Restrictions

You may NOT:

• Copy, reproduce, or distribute our content commercially
• Modify, reverse engineer, or create derivative works
• Use our brand name or logo without written permission
• Frame or mirror our website content
• Remove copyright or proprietary notices

User-Generated Content

When you post reviews, ratings, or comments on our website:

• You retain ownership of your content
• You grant us a non-exclusive, worldwide, royalty-free license to use, display, and reproduce your content
• You represent that your content does not violate any third-party rights
• We reserve the right to remove inappropriate content without notice

Information Collection & Use

We collect and process personal information in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023.

Personal Data We Collect

• Account Information: Name, email address, phone number, date of birth
• Shipping Details: Delivery addresses, billing addresses
• Payment Information: Processed securely through payment gateways (we don't store complete card details)
• Purchase History: Orders, preferences, size information
• Website Usage: Browsing behavior, device information, cookies

How We Use Your Data

• Process and fulfill your orders
• Communicate order updates and shipping information
• Provide customer support
• Send promotional offers (with your consent)
• Improve our products and services
• Comply with legal obligations
• Prevent fraud and ensure security

Your Privacy Rights

Under the DPDP Act, 2023, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Data portability
• Lodge complaints with the Data Protection Board

For detailed information, please read our complete Privacy Policy.

Website "As Is" Disclaimer

Our website and services are provided on an "AS IS" and "AS AVAILABLE" basis. While we strive for accuracy and reliability, we do not guarantee:

• 100% Accuracy: Product descriptions, colors, and specifications may have minor variations
• Uninterrupted Service: Website may be temporarily unavailable due to maintenance or technical issues
• Error-Free Content: Information on the website may contain typographical errors or inaccuracies
• Real-Time Stock: Product availability may change between browsing and checkout
• External Links: We are not responsible for content on third-party websites linked from our site

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the purchase price of the product(s) in question
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for delays or failures due to force majeure events
• We are not liable for damages arising from unauthorized access to your account
• We are not responsible for third-party service failures (payment gateways, courier services)

Exclusions

We are NOT responsible for:

• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Personal injury not caused by our negligence
• Damages from viruses or malware (despite our security measures)
• Actions of third-party service providers

You agree to indemnify, defend, and hold harmless Brexx Fashion Private Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms and Conditions
• Your use or misuse of our website and services
• Your violation of any third-party rights
• Your fraudulent or illegal activities
• Content you post or submit (reviews, comments)
• Your breach of applicable laws or regulations

Grievance Officer

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns:

Internal Dispute Resolution

We encourage you to contact our customer support team first to resolve any issues:

1. Contact Support: Email info.support@brexx.in or call 8700254902
2. Provide Details: Order number, issue description, supporting documents
3. Investigation: Our team will investigate within 24-48 hours
4. Resolution: We will propose a fair solution within 15 days

Escalation to Consumer Forums

If internal resolution fails, you have the right to approach:

• District Consumer Disputes Redressal Commission: For claims up to ₹50 lakhs
• State Consumer Disputes Redressal Commission: For claims between ₹50 lakhs to ₹2 crores
• National Consumer Disputes Redressal Commission (NCDRC): For claims above ₹2 crores
• National Consumer Helpline: 1800-11-4000 or 14404

Alternative Dispute Resolution (ADR)

Before approaching courts, parties agree to attempt resolution through:

• Good faith negotiations
• Mediation through mutually agreed mediator
• Arbitration as per Indian Arbitration and Conciliation Act, 1996

Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India, including:

• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• Information Technology Act, 2000
• Sale of Goods Act, 1930

Exclusive Jurisdiction: Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in New Delhi, India.

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, cyclones, pandemics)
• Government actions, regulations, or restrictions
• War, terrorism, or civil unrest
• Strikes, labor disputes, or lockouts
• Power outages or telecommunications failures
• Courier service disruptions
• Internet or technology infrastructure failures

In such events, we will make reasonable efforts to notify affected customers and resume services as soon as possible.

Right to Modify

We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Changes may be made to:

• Comply with new laws and regulations
• Reflect changes in our business practices
• Improve clarity and user understanding
• Address security or fraud concerns

Notification of Changes

• Updated "Last Updated" date will be displayed at the top
• Registered users will be notified via email for material changes
• Notice will be posted on our website homepage
• Continued use of our services after changes constitutes acceptance

Your Responsibility

It is your responsibility to review these Terms periodically. If you disagree with any changes, you must stop using our website and services.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• Such provision shall be modified to the minimum extent necessary to make it valid and enforceable
• All other provisions shall remain in full force and effect
• The invalidity of one provision does not affect the validity of remaining provisions

Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver must be in writing and signed by our authorized representative.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Brexx Fashion Private Limited regarding your use of our website and services.