Privacy Policy - Brexx.in

PRIVACY POLICY

Your privacy is our top priority. This policy explains how we collect, use, and protect your personal information with the highest standards of data security and transparency.

Last Updated: January 2024
Effective Date: January 2024
Version: 1.0

OUR PRIVACY COMMITMENT

At Brexx.in, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy reflects our dedication to transparency, security, and your right to control your personal data.

Introduction & Scope

This Privacy Policy describes how Brexx.in ("we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, purchase our products, or interact with our services.

This policy applies to all users of our website (brexx.in), customers who purchase our premium men's jeans, and anyone who interacts with our brand through various channels including email, phone, or social media.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us when you:

  • Create an account: Name, email address, phone number
  • Make a purchase: Billing and shipping addresses, payment information
  • Contact us: Name, email, phone number, and message content
  • Subscribe to newsletters: Email address and preferences
  • Leave reviews: Name, review content, and ratings

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns
  • Location Data: General geographic location (city/region level)
  • Cookies & Tracking: Website preferences, shopping cart contents

Information from Third Parties

We may receive information from trusted third-party services:

  • Payment processors (transaction details)
  • Shipping partners (delivery status)
  • Social media platforms (if you choose to connect)
  • Analytics providers (website performance data)
Data CategoryPurposeRetention Period
Account InformationAccount management, personalizationUntil account deletion
Purchase HistoryOrder fulfillment, customer service7 years (legal requirement)
Marketing DataNewsletter, promotional communicationsUntil unsubscribe
Analytics DataWebsite improvement, user experience2 years

How We Use Your Information

Primary Uses

We use your personal information for the following purposes:

  • Order Processing: Fulfilling purchases, payment processing, shipping coordination
  • Customer Service: Responding to inquiries, resolving issues, providing support
  • Account Management: Creating and maintaining your account, preference settings
  • Communication: Order updates, shipping notifications, customer service
  • Security: Protecting against fraud, unauthorized access, and security threats

Secondary Uses (With Your Consent)

  • Marketing Communications: Newsletter, promotional offers, new product announcements
  • Personalization: Customized recommendations, tailored shopping experience
  • Market Research: Product development, customer satisfaction surveys
  • Analytics: Website optimization, user behavior analysis

We will always ask for your explicit consent before using your information for marketing purposes. You can withdraw consent at any time.

Information Sharing & Disclosure

We Share Information With:

  • Service Providers: Payment processors, shipping companies, email service providers
  • Business Partners: Only when necessary for order fulfillment (e.g., courier services)
  • Legal Authorities: When required by law or to protect our rights and safety
  • Analytics Providers: Aggregated, anonymized data for website improvement

We Do NOT Share Information With:

  • Third-party advertisers for their marketing purposes
  • Data brokers or information resellers
  • Social media platforms (unless you explicitly connect)
  • Competitors or unrelated businesses

Important: We never sell, rent, or lease your personal information to third parties for their marketing purposes.

Data Security & Protection

Security Measures

We implement comprehensive security measures to protect your personal information:

  • Encryption: SSL/TLS encryption for all data transmission
  • Secure Storage: Encrypted databases with restricted access
  • Access Controls: Role-based access for employees and partners
  • Regular Audits: Security assessments and vulnerability testing
  • Monitoring: 24/7 monitoring for suspicious activities
  • Backup Systems: Secure data backup and recovery procedures

Payment Security

All payment information is processed through PCI DSS compliant payment processors. We do not store your credit card details on our servers.

Employee Training

Our employees receive regular training on data protection, privacy policies, and security best practices.

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices.

Your Privacy Rights

Your Rights Include:

  • Access: Request a copy of your personal information we hold
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restriction: Limit how we use your personal information

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: info.brexx@gmail.com
  • Phone: 8700254902
  • Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days and may require identity verification for security purposes.

Cookies & Tracking Technologies

Types of Cookies We Use

  • Essential Cookies: Required for website functionality (shopping cart, login)
  • Performance Cookies: Analytics to improve website performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Personalized content and advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings:

  • Accept or reject all cookies
  • Delete existing cookies
  • Set preferences for specific websites
  • Receive notifications before cookies are set

Note: Disabling essential cookies may affect website functionality.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info.brexx@gmail.com.

Upon verification, we will promptly delete such information from our records.

International Data Transfers

As Brexx.in operates primarily in India, your personal information is processed and stored within India. However, some of our service providers may process data internationally.

When we transfer data internationally, we ensure:

  • Adequate level of data protection in the destination country
  • Appropriate safeguards such as standard contractual clauses
  • Compliance with applicable data protection laws

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes:

  • We will update the "Last Updated" date at the top of this policy
  • We will notify you via email if you have an account with us
  • We will post a notice on our website homepage
  • For significant changes, we may seek your renewed consent

We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Contact Information

For any privacy-related questions, concerns, or requests, please contact us:

Email Us

info.brexx@gmail.com

Privacy inquiries welcome

Call Us

8700254902

Mon-Sat 9AM-7PM

Office Address

Delhi, India

Data Protection Office

Data Protection Officer: Anil Gupta
Response Time: Within 30 days
Languages: Hindi, English