REFUND & RETURN POLICY

Return and Exchange Window

You have a strict 2 business working days window from the moment of product delivery to raise a request with us for any issues. Any requests made after this period will be automatically rejected.

Defective or Incorrect Products

If you receive a defective or incorrect item that is verifiably our fault (proven with a mandatory unboxing video), we are committed to providing a fair resolution. Please cooperate with our support team as we work towards a solution.

Q: Why the 45-business-day resolution time?

This period is required to manage the complex logistics involved in a potential return. It accounts for the time it takes for the product to be shipped back, undergo a thorough quality inspection, and for our internal payment and vendor cycles to be processed. This ensures we conduct a comprehensive review to reach a fair resolution.

Q: Why the strict 2-day claim window?

This window is critical to ensure that claims are made for issues present upon delivery (e.g., shipping damage or manufacturing defects) and not for damage that may occur after the product has been used. It allows us to process genuine claims efficiently and fairly.

Q: What does "100% Fair Responsibility" mean?

It means we are committed to making things right when the fault is verifiably ours. However, a full physical return is often a lengthy, expensive, and environmentally unfriendly process. Therefore, our primary approach for minor, verifiable defects is to offer a fair partial refund (a "payout").

• You can use this amount to get the item repaired locally, saving you time and the hassle of packing and shipping a return.
• The refund amount is determined based on the severity of the defect shown in your mandatory unboxing video.
• This "Smart Resolution" solves problems faster and more efficiently than a traditional return. We expect customer cooperation with this modern, practical approach.

Follow these mandatory steps to ensure your claim is processed smoothly:

Customer Mistake Policy

If you order the wrong product or size by mistake, we may offer an exchange, subject to availability. However:

• A non-refundable exchange fee of ₹200 will be charged
• This fee covers the logistics costs for pickup and redelivery
• We DO NOT offer cash refunds for customer mistakes under any circumstances
• We will ship the correct product only after the original is returned and inspected

To be completely transparent, we cannot offer full returns, exchanges, or refunds in the following situations:

• No Video Proof: Any claim submitted without a clear, unedited unboxing video.
• Late Claims: Any issue reported after the strict 2-day window has passed.
• Customer Ordering Errors: Ordering the wrong size or product. (Exchange is possible with a ₹200 fee, but no refund).
• Change of Mind: If you received the correct product but simply do not like it.
• Damage After Delivery: Products damaged by customer use, mishandling, or negligence.
• Used Products: Items that have been worn, washed, or altered in any way.
• Missing Tags & Packaging: Products returned without original tags and packaging.