FREQUENTLY ASKED QUESTIONS

We accept multiple secure payment methods to make your shopping convenient:

• UPI Payments: Google Pay, PhonePe, Paytm, and other UPI apps
• Credit & Debit Cards: Visa, Mastercard, RuPay, American Express
• Net Banking: All major Indian banks
• Digital Wallets: Paytm Wallet, Amazon Pay, Mobikwik
• Cash on Delivery (COD): Available in select cities

All online payments are processed through secure, encrypted gateways to protect your financial information.

Once your order is successfully placed, you'll receive confirmation through multiple channels:

• Instant Confirmation: You'll see a confirmation page immediately after placing your order
• Email Confirmation: A detailed order confirmation email will be sent to your registered email address
• SMS Updates: You'll receive an SMS with your order number and estimated delivery date
• Order Tracking: You can track your order status anytime using your Order ID on our website

Your order number will start with "BR" followed by numbers (e.g., BR123456). Keep this handy for tracking and customer service inquiries.

Order Modification: Unfortunately, we cannot modify orders once they're confirmed. However, you can cancel and place a new order if needed.

Order Cancellation: You can cancel your order in the following ways:

• Before Processing: Cancel anytime before we start preparing your order (usually within 2 hours)
• Through Your Account: Log in to your account and cancel from the order history
• Contact Us: Call us at 8700254902 or WhatsApp us for immediate cancellation
• Email: Send cancellation request to info.brexx@gmail.com

Refunds for cancelled orders are processed within 5-7 business days to your original payment method.

Yes! Cash on Delivery is available for select locations across India. Here are the details:

• Available Cities: Major cities including Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Pune, and many more
• COD Charges: A nominal COD fee may apply (typically ₹50-100 depending on order value)
• Order Limit: COD is available for orders up to ₹10,000
• Payment: Pay the exact amount to our delivery partner upon receiving your order

You'll see COD as an option during checkout if it's available for your location. We recommend keeping the exact change ready for a smooth delivery experience.

We strive to deliver your premium jeans as quickly as possible:

• Standard Delivery: 3-4 business days (most orders)
• Maximum Timeline: Allow up to 7 business working days
• Express Delivery: Available for an additional fee with faster delivery times
• Metro Cities: Often delivered within 2-3 days
• Remote Areas: May take 5-7 days due to logistics

Delivery times may vary during peak seasons, festivals, or due to unforeseen circumstances. We'll keep you updated via SMS and email if there are any delays.

Tracking your order is easy with multiple options available:

• Our Website: Visit our Track Your Order page and enter your Order ID and email
• Direct Link: Check Current Status on our logistics partner's portal
• SMS Updates: Receive automatic updates on your registered mobile number
• Email Updates: Track progress through email notifications
• WhatsApp: Message us at 8700259002 with your order number for instant updates

You'll receive a tracking number once your order is dispatched, typically within 24 hours of order confirmation.

Currently, we ship exclusively within India to ensure the best customer service and delivery experience. We cover:

• All Indian States: Including remote areas and islands
• Union Territories: Delhi, Mumbai, Goa, Chandigarh, and others
• Remote Locations: We reach even the most distant locations within India

We're constantly expanding our reach and may consider international shipping in the future. For now, we're focused on providing exceptional service across India.

Our shipping charges are designed to be fair and transparent:

• FREE Shipping: On all orders above ₹1,999
• Standard Shipping: ₹99 for orders below ₹1,999
• Express Shipping: Additional ₹199 for faster delivery
• COD Charges: ₹50 extra for Cash on Delivery orders
• Remote Area Delivery: Additional ₹50 for hard-to-reach locations

Shipping charges are automatically calculated at checkout based on your location and order value. No hidden fees!

We offer a comprehensive return policy to ensure your satisfaction:

• Return Window: 3 business days from delivery date
• Free Returns: If the issue is our fault (wrong/defective item)
• Condition Required: Items must be unworn, unwashed, with original tags
• Original Packaging: Return in the original packaging
• Video Proof: Record unboxing video for faster processing

For customer mistakes (wrong size/product ordered), a ₹150 exchange fee applies. This covers logistics costs for pickup and redelivery.

Starting a return or exchange is simple. Follow these steps:

• Step 1: Record an unboxing video while opening your package
• Step 2: WhatsApp us at 8700259002 with your order number and issue description
• Step 3: Share the unboxing video with our support team
• Step 4: We'll verify your request and arrange pickup within 24 hours
• Step 5: Pack the item with original tags and packaging
• Step 6: Our logistics partner will collect the item from your address

You can also email us at info.brexx@gmail.com or call 8700254902 for assistance with returns.

If you receive a defective or incorrect item, we take full responsibility:

• Immediate Action: Don't worry! We'll resolve this quickly
• Document Issue: Take photos/video of the defective or incorrect item
• Contact Us: WhatsApp 8700259002 or call 8700254902 immediately
• Free Resolution: We'll arrange free pickup and replacement
• No Questions Asked: If it's our fault, we handle everything at no cost
• Priority Processing: Defective/incorrect items get priority handling

We'll either send a replacement immediately or process a full refund - your choice. Our goal is to make this right as quickly as possible.

Refund processing times vary by payment method:

• Verification: 7 working days to verify returned item
• UPI/Digital Wallets: 3-5 business days after verification
• Credit/Debit Cards: 5-7 business days after verification
• Net Banking: 5-7 business days after verification
• COD Orders: 7-10 business days via bank transfer

We'll send you email confirmation once the refund is processed. If you don't receive it within the stated time, please contact our support team for immediate assistance.

Finding your perfect fit is crucial for your comfort and satisfaction:

• Visit Our Size Guide: Check our comprehensive Size Guide page for detailed measurements
• Measure Yourself: Use a measuring tape to measure your waist, hips, and inseam
• Compare Measurements: Match your measurements with our size chart
• Check Existing Jeans: Measure your best-fitting jeans and compare
• Between Sizes: Choose the larger size if you're between measurements
• Ask for Help: Contact our team for personalized sizing advice

Our jeans are made with high-quality denim that may have slight stretch. If you're unsure, our customer service team can help you choose the right size.

Proper care will keep your Brexx jeans looking great for years:

• First Wash: Wash separately in cold water to prevent color bleeding
• Temperature: Always use cold water (30°C or below)
• Turn Inside Out: Protect the outer surface and color
• Gentle Cycle: Use delicate or hand wash cycle
• Mild Detergent: Avoid bleach or harsh chemicals
• Air Dry: Hang dry or lay flat; avoid direct sunlight
• Ironing: Iron inside out on medium heat if needed

Avoid overwashing - jeans don't need to be washed after every wear. Spot clean when possible to maintain quality and color.

We strive for color accuracy, but several factors can affect how colors appear:

• Professional Photography: Our products are photographed under controlled lighting
• Screen Variations: Different devices and monitors display colors differently
• Lighting Conditions: Colors may appear different under various lighting
• Multiple Angles: We provide multiple product images to show true colors
• Color Descriptions: Detailed color descriptions accompany each product

If you receive a product that significantly differs from what was shown online, you can return it under our return policy. We're committed to accurate representation.

We use only premium materials to ensure comfort, durability, and style:

• Premium Denim: High-quality cotton blends for comfort and longevity
• Stretch Technology: Elastane/Spandex blend for flexibility and fit
• Reinforced Stitching: Double-stitched seams for extra durability
• Quality Hardware: YKK zippers and metal buttons/rivets
• Eco-Friendly Options: Some styles use sustainable and recycled materials
• Breathable Fabric: Comfortable for all-day wear

Material composition is listed on each product page. If you have specific material requirements or allergies, please check the product details or contact us.